A 99.9% Server Uptime
We’ve built our cloud hosting system using dependable hardware and heavily customized software. Our sysadmins have installed a modified version of Security–Enhanced Linux on our machines in order to ensure maximum security and reliability. We have added several distributed denial–of–service protection units combined with very powerful firewall programs to make sure our network is impenetrable and safe.
All our cloud hosting plans plans come with a 99.9% server uptime guarantee. And regardless of which datacenter you choose, the guarantee remains the same.
A 99.9% Network Uptime
Other than our cloud hosting platform, we have also built our own internal network in each one of our datacenters. Everything is based on enterprise–grade hardware components fabricated by Juniper. Additionally, on every single router, we’ve set up a firewall with an elaborate set of rules so as to sift all fishy requests.
As a result, in all our datacenters – in our USA data center, in our UK data center, in our FI data center, in our East Europe data center as well as in our AU data center, you will enjoy a 99.9% network uptime guarantee. And this guarantee applies to all web hosting services in each datacenter.
A 30–Day Money–Back Guarantee
Regardless of the fact that we have done our best to reduce all potential risks with our cloud hosting packages and although our company offers exceptional support, there are times when the client simply isn’t content with what we are offering. Or he needs to move to a more robust web hosting solution, such as a VPS server or a dedicated server.
Because of this, our company offers a 30–day money–back guarantee with all our cloud hosting plans, no questions asked. If you aren’t fully pleased, you will receive a refund.
24/7 Technical Support
In case you run a web hosting company, your technical support engineers are of chief importance. This is exactly why we have diligently selected a highly qualified team of technical support engineers, each with many years of practice behind his back. Thanks to them, we offer 24x7 support with each of our web hosting services.
And not just that, we offer a 1–hour response time guarantee. All customer service inquiries are responded to in under an hour and our average support ticket response time is below 20 minutes!