Customer Support Channels
A 1–hour Response Guarantee
Our customer assistance staff is educated to swiftly care for all of our cloud hosting plans customers’ queries and support questions. Via our ticket system, it will be possible to send your question and a support staff fellow member will likely go back to you within max 1 hour. Actually, practice shows that the usual reply period is 20 mins.
A Top–quality Support Service
Our help and support service is provided by a team of educated employees who are prepared to react to your query promptly. You’ll be able to speak with the technical support staff by opening a help support ticket from your Site Control Panel or by posting us an e–mail message. On working days, you may as well call us on the phone or use the online chatting option.
An Intuitive Help Section
Our Control Panel offers a detailed know–how base that is incorporated into all areas. In each part, you’ll find a Help button that will load for you a selection of step–by–step guides on how to employ a selected option or execute a particular action. In addition, we have produced information online videos so you can get a better idea of the Control Panel’s interface.