Client Support Channels
A 1–Hour Support Ticket Response Time Guarantee
Every single help request you submit to us will be attended to within maximum sixty minutes. If your trouble ticket or email needs additional assistance from a system administrator, we will forward it and leave a note to let you know that your case is being examined. If you make use of our Managed Servers package, any of the tasks included there will be executed at a time that is suitable for you.
A Topflight Customer Support Service
- We’ll be at your disposal 24–7 to answer any queries that you may have connected to our Site Control Panel or any of the apps that we have installed for your convenience on the server. In case you also need assistance tackling server administration tasks, you can take a glance at our Managed Servers package, which includes backup hard disk space, weekly Operating System updates, server monitoring and restarting procedures, plus software installation and problem troubleshooting procedures.
An Easy–to–Navigate Help Section
Every dedicated web hosting plan comes with our free–of–charge Site Control Panel, which boasts an in–depth knowledgebase and a selection of instructional video tutorials. Whenever you need help with the Site Control Panel, just hit the Help or Videos buttons situated in the top right corner.