Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Section

  • In the Site Control Panel you will find an exhaustive Help Center section offering many instructional articles and commonly asked questions. They are answered by our support team of seasoned techs. Just fill in your question and our clever system will provide you with the best answer.

  • Top quality support service
  • Tutorial Video Clips

  • If you would like to watch how a task is achieved or how an issue is fixed, instead of just reading about it, check out our compilation of instructional video tutorials. They address a lot of different topics and will help you quickly find your way around our Site Control Panel.

  • Intuitive help center
  • A 1–Hour Response Guarantee

  • All semi–dedicated servers are backed up by a 24x7x365 help desk support service and feature a one–hour ticket response time guarantee. Our professional technical support engineers will be online for you 24x7x365 and will remedy any issue that you could possibly encounter within less than one hour after the support ticket submission. In the majority of cases, a response will be given to you in less than 20 minutes.