Help and Support Channels
A one hour Inquiry Reply Guarantee
Our customer support Department is present 24x7x365 to reply to all your help needs. Every single ticket you submit to us is going to be addressed within maximum 1 hour. If your situation requires some help from one of our administrators, we will forward the ticket to the person in charge and will notify you that the issue will soon be resolved.
Expert Technical Assistance Service
We offer you 24 hours a day customer assistance through a lightning fast ticketing program included in your Control Panel. You may e mail us whenever you want about any of the packages that come pre–configured on the virtual server, including the selected Operating System, the server management panel and our custom created Site Control Panel.
An Informative Help Section
Each part of the Site Control Panel that comes as a gift with your VPS includes an incorporated article base. You’ll find a variety of in–depth how–to articles and a choice of step by step video training materials that show all the general website administration tasks. You can start using them by hitting the Help or Video control keys in the upper right side of each Control Panel section.